tibaje Terms & Conditions

1. General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and tibaje ("tibaje", "we", "us", "our"), governing your access to and use of the tibaje platform available at tibaje.net, including all casino games, sports betting services, live dealer tables, promotional activities, financial transaction services, and any other features or content offered through the tibaje website or any associated mobile-optimised interface.

By accessing tibaje.net, completing the registration process, making a deposit, placing a wager, or using any tibaje service in any capacity, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety. If you do not agree to any provision of these Terms, you must immediately cease using the tibaje platform and, if applicable, close your account by contacting our support team.

tibaje reserves the right to amend, update, or replace any part of these Terms at any time. Where a material change is made, tibaje will notify registered account holders by email or by a prominent notice on the tibaje platform. Continued use of the platform following the publication of revised Terms constitutes acceptance of the updated version. It is your responsibility to review these Terms periodically.

These Terms are written in English and shall be interpreted in accordance with their plain English meaning. In the event of any ambiguity, the interpretation most consistent with the protection of the integrity of the tibaje platform and the safety of its player community shall prevail.

1.1 Definitions

• "Account" means the individual account registered by a Player on tibaje.net.
• "Platform" means the tibaje website, games catalogue, sports betting interface, and all associated features.
• "Wager" means any bet or stake placed by a Player on the tibaje Platform.
• "Balance" means the real-money funds held in a Player's tibaje Account at any given time.
• "Bonus Funds" means promotional credits granted by tibaje subject to wagering requirements.

2. Eligibility & Age Restriction

The tibaje Platform is available exclusively to individuals who meet all of the following eligibility criteria at the time of registration and at all times during which they hold a tibaje Account:

• You are at least 18 years of age. tibaje is strictly an 18+ platform. We do not permit access by persons under the age of 18 under any circumstances.
• You are accessing the tibaje Platform in a personal capacity, not on behalf of a third party or as a proxy for another individual.
• You are not a current employee, contractor, director, or associate of tibaje, nor an immediate family member of such a person.
• You are not prohibited from online gambling or gaming activity under any applicable law, regulation, or court order that applies to your specific circumstances.
• You are not currently subject to a self-exclusion order with tibaje or any responsible gaming network that tibaje participates in.

tibaje reserves the right to request proof of age and identity at any point. This may include, but is not limited to, a copy of a national identity card, passport, or other government-issued document. Accounts where age verification cannot be completed to tibaje's satisfaction will be suspended pending verification. Any winnings generated during a period where the Account holder was found to be under 18 will be forfeited.

If you are a parent or guardian and are concerned about a minor accessing the tibaje Platform, we strongly encourage the use of parental control software and recommend reviewing our Responsible Gaming page for further guidance. tibaje is committed to preventing underage gambling and treats any verified breach of this requirement as a serious matter.

3. Account Registration & Verification

To access real-money features on the tibaje Platform — including deposits, withdrawals, and wager placement — you must register an Account. Each individual is permitted to hold one Account only. Duplicate accounts are strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of any balances held therein.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes, as applicable: your full legal name, date of birth , contact details, and preferred payment method. You must update this information promptly if it changes. tibaje will not be held liable for any loss or inconvenience arising from inaccurate account information provided by the Player.

As part of our Know Your Customer (KYC) and anti-money laundering obligations, tibaje may at any time request documentation to verify your identity, age, address, and payment method ownership. Standard verification documents include:

• A clear copy of a valid government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of address dated within three months (utility bill, bank statement, or similar official document).
• Confirmation of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad wallet showing your registered name and mobile number).

tibaje reserves the right to restrict account functionality — including placing limits on withdrawals — until verification is satisfactorily completed. Providing false or misleading documentation is a serious breach of these Terms and will result in immediate permanent account closure and forfeiture of all funds.

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your tibaje Account login credentials, including your username and password. You must not share your login credentials with any third party. tibaje will never ask you for your password via email, live chat, or any other channel. If you suspect unauthorised access to your Account, you must notify tibaje immediately by contacting [email protected]. tibaje accepts no liability for losses arising from unauthorised account access where the Player has failed to maintain adequate credential security.

4. Deposits, Withdrawals & Payments

All financial transactions on the tibaje Platform are conducted in Bangladeshi Taka (BDT). tibaje supports deposits and withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳500. Minimum withdrawal amounts and processing times are outlined within the relevant section of the tibaje Account dashboard.

Deposits are credited to your tibaje Account balance promptly upon confirmed receipt from the payment provider. In the case of mobile wallet deposits via bKash, Nagad, Rocket, or Upay, credited funds are typically available within minutes. Delays caused by the payment provider's own processing times are outside tibaje's control.

Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification requirements being met. tibaje aims to process approved withdrawal requests on the same business day. However, processing times may vary and tibaje does not guarantee specific turnaround times. Withdrawals may be delayed where additional verification is required or where a transaction triggers a fraud review.

4.1 Prohibited Financial Activity

The following activities are strictly prohibited on the tibaje Platform and will result in immediate account suspension and possible forfeiture of funds:

• Use of payment methods not registered in your own name or not belonging to you.
• Any form of payment fraud, chargeback abuse, or reversal manipulation.
• Depositing funds derived from illegal activity or attempting to use the tibaje Platform for money laundering purposes.
• Exploiting deposit bonuses or promotions through coordinated multi-account activity.

tibaje complies with applicable financial regulations and will report suspicious transaction patterns to the relevant authorities where required. Any funds identified as being associated with fraudulent or prohibited activity will be frozen pending investigation and may be permanently forfeited.

5. Bonuses & Promotions

tibaje may from time to time offer bonuses, free spins, cashback rewards, reload offers, or other promotional incentives to eligible Account holders. Each promotion is governed by its own specific terms and conditions, which will be clearly stated at the point of offer. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail.

Unless explicitly stated otherwise, all bonus funds and winnings generated from bonus funds are subject to a wagering requirement before they may be withdrawn as cash. Wagering requirements, eligible games, time limits, and maximum withdrawal caps associated with each bonus will be stated in the relevant promotion's terms. It is your responsibility to read and understand these conditions before opting into any promotion.

5.1 General Bonus Rules

• Bonuses are available to one Account per person, per household, per device, and per IP address.
• tibaje reserves the right to withdraw any bonus, cancel any promotion, or recalculate bonus balances at any time where abuse or manipulation is suspected.
• Bonuses that are not claimed within the stated validity period will expire automatically.
• Real-money balances are always wagered before bonus balances, unless the promotion terms specify otherwise.
• Certain high-RTP games or specific betting markets may contribute at a reduced rate (or not at all) towards wagering requirements. Eligible game lists are specified per promotion.

6. User Obligations & Prohibited Conduct

As a condition of using the tibaje Platform, you agree to conduct yourself in a lawful, honest, and respectful manner at all times. You must not engage in any activity that compromises the integrity of the tibaje Platform, harms other players, or facilitates any form of fraud, exploitation, or abuse.

The following conduct is expressly prohibited:

• Registering more than one Account, or assisting any other person in doing so, for the purpose of circumventing account limits, bonus restrictions, or verification requirements.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the tibaje Platform in any way that provides an unfair advantage or disrupts normal platform operation.
• Colluding with other players to manipulate game or betting outcomes, or exploiting known software vulnerabilities or errors in your favour.
• Engaging in any form of harassment, abusive language, or threatening behaviour towards tibaje staff or other platform users.
• Attempting to access tibaje systems, databases, or infrastructure by means not intended or authorised by tibaje.
• Misrepresenting your identity, location, or age in connection with your tibaje Account.

Where tibaje identifies a breach of this section, we reserve the right to suspend or permanently close the offending Account, void any associated wagers or winnings, and pursue recovery of any funds paid out in connection with the prohibited conduct. tibaje may also refer the matter to relevant law enforcement agencies where criminal activity is suspected.

7. Account Suspension & Closure

tibaje reserves the right to suspend or permanently close any Account at any time, with or without prior notice, for reasons including but not limited to:

• Breach of any provision of these Terms.
• Failure to complete identity or age verification within a reasonable timeframe.
• Identification of fraudulent, suspicious, or prohibited financial activity.
• Reasonable grounds to believe the Account is being used for money laundering or other illegal purposes.
• A court order, regulatory direction, or other legal obligation requiring tibaje to restrict the Account.
• Extended inactivity, as defined in tibaje's dormant account policy.

You may request voluntary closure of your Account at any time by contacting [email protected]. Upon receipt of a closure request, tibaje will process any eligible outstanding balance in accordance with the standard withdrawal procedure, provided all verification requirements have been satisfied. Accounts closed at the Player's request for responsible gaming reasons (self-exclusion) will not be reopened, regardless of subsequent requests.

7.1 Dormant Accounts

An Account is considered dormant if no login activity has been recorded for a continuous period of twelve (12) months. tibaje will attempt to notify the Account holder by email prior to applying dormant account procedures. Dormant accounts may be subject to an administrative maintenance fee as outlined in the Account dashboard. The remaining balance, if any, will remain recoverable by the Account holder upon verified reactivation of the Account.

8. Limitation of Liability

To the fullest extent permitted by applicable law, tibaje and its officers, directors, employees, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, or punitive losses arising from:

• Your use of, or inability to access, the tibaje Platform for any reason, including technical outages, maintenance windows, or third-party infrastructure failures.
• Any delay, interruption, or error in the processing of deposits, withdrawals, or wager settlement.
• Losses arising from your own gambling decisions, strategy, or interpretation of game outcomes.
• Unauthorised access to your Account resulting from your failure to maintain adequate credential security.
• Any reliance on information, statistics, or odds displayed on the tibaje Platform that subsequently proves inaccurate due to data feed errors.

tibaje provides the Platform on an "as is" and "as available" basis. While we make every reasonable effort to maintain platform availability and data accuracy, tibaje makes no warranty, express or implied, regarding the uninterrupted or error-free operation of the Platform.

In any event, tibaje's aggregate liability to any individual Player for any claim arising in connection with these Terms shall not exceed the total value of funds deposited by that Player into their tibaje Account in the twelve (12) months preceding the date on which the claim arose.

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.

For questions about these Terms & Conditions, please contact the tibaje support team at [email protected]. Our team responds to all enquiries within one Bangladesh Standard Time (BST, UTC+6) business day.