Play Smart, Play Safe with tibaje

At tibaje, responsible gaming is not a policy footnote — it is a core part of how we operate. We understand that the majority of our players across Bangladesh enjoy gambling as a fun, recreational activity. However, we also recognise that for a small number of people, gambling can become harmful. tibaje is committed to providing every player with the information, tools, and support needed to keep gambling safe and within personal limits.

This page explains tibaje's responsible gaming framework in full. We encourage all players to read it carefully and to make active use of the player protection tools described below.

1. Age Restriction Policy

tibaje operates a strict 18+ only policy across all services, including casino games, sports betting, live dealer tables, and any promotional or bonus offers. No person under the age of 18 is permitted to open a tibaje account, make a deposit, or participate in any game or betting market available on the tibaje platform.

As part of our account registration process, every new player is required to confirm that they are 18 years of age or older. tibaje also performs identity verification checks — including review of government-issued photo identification such as a National ID Card or passport — to confirm the age of account holders. Where the age of a player cannot be verified to our satisfaction, the account will be suspended pending successful verification.

Protecting Minors at Home

If you share a device or household with minors, we strongly encourage you to use parental control software to restrict access to online gambling platforms. Log out of your tibaje account when not in use, and keep your login credentials private. tibaje cannot be held responsible for access by minors that results from a player's failure to safeguard their account details.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always immediately obvious to the person affected. Being aware of the early warning signs is one of the most important steps you can take to protect yourself. tibaje encourages all players to reflect honestly on their gambling habits on a regular basis.

Ask yourself the following questions. If you answer "yes" to one or more of them, it may be worth speaking to someone about your gambling activity:

If several of these questions resonate with you, please do not hesitate to reach out. Support is available — and taking the first step to acknowledge a problem is the most important one.

3. Deposit Limits

One of the most practical tools available to tibaje players is the ability to set a personal deposit limit. This feature allows you to define a maximum amount that you are willing to deposit into your tibaje account over a specified time period — daily, weekly, or monthly.

Once a deposit limit is active, tibaje will automatically prevent any deposit that would cause your total deposits within that period to exceed the defined ceiling. This gives you reliable, automatic protection against overspending without requiring you to make judgment calls in the moment.

How Deposit Limits Work

• Setting a limit: Log in to your tibaje account and navigate to the Responsible Gaming section of your account settings. Enter your preferred daily, weekly, or monthly deposit ceiling.
• Reducing a limit: Any request to reduce your deposit limit takes effect immediately upon submission.
• Increasing a limit: Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase takes effect. This deliberate delay ensures that decisions to increase spending are considered rather than impulsive.
• Currency: All deposit limits at tibaje are denominated in Bangladeshi Taka (BDT). For example, you might set a weekly deposit ceiling of ৳5,000 or a monthly ceiling of ৳15,000.

tibaje strongly encourages every player to set a deposit limit when creating their account. It takes only moments and provides a robust financial safety net for your gaming activity.

4. Session Time-Out Feature

Prolonged, uninterrupted gaming sessions can be a contributing factor in the development of harmful gambling habits. tibaje provides a session time-out feature that automatically ends your active gaming session once a pre-set time limit has been reached.

When the session time-out threshold is met, you will be logged out of the tibaje platform automatically and prompted to take a break before continuing. This prevents the kind of extended, unplanned sessions that often lead to chasing losses or exceeding spending intentions.

Session Time-Out Options

• Short break: Set a time-out of 24 hours, 48 hours, or 72 hours. During this period, your account remains open but you cannot log in or place bets.
• Extended time-out: Choose a cooling-off period of 1 week, 2 weeks, or 1 month. This is suitable for players who feel they need a more meaningful break from gambling.
• Session duration alert: Set an in-session reminder that notifies you when you have been playing for a chosen length of time — for example, 30 minutes, 1 hour, or 2 hours — so that you can make a conscious decision to continue or stop.

Time-out periods cannot be shortened or cancelled once activated. You must wait for the full duration to elapse before access is restored. This is intentional — it ensures that the tool provides genuine protection rather than a token delay.

5. Self-Exclusion Tools

Self-exclusion is the strongest player protection tool available at tibaje. It is intended for players who recognise that their gambling has become, or is at serious risk of becoming, a problem. When you self-exclude from tibaje, your account is suspended for the duration of the exclusion period, and you will be unable to log in, deposit, or participate in any gaming or betting activity on the platform.

Self-Exclusion Periods

• 6 months — suitable for players who want a defined break and a clear pathway to returning when ready.
• 1 year — a more substantial exclusion for players who recognise a serious pattern of problematic play.
• 5 years — for players who need a long-term separation from gambling.
• Permanent / indefinite — for players who wish to stop gambling with tibaje permanently. This option cannot be reversed.

What Happens During Self-Exclusion

• Your account is immediately suspended upon activation of self-exclusion.
• Any pending bonus offers or promotional communications are cancelled.
• Any account balance at the time of self-exclusion will be held securely. You may request a withdrawal of your remaining balance by contacting [email protected].
• tibaje will use reasonable technical measures to prevent you from creating a new account during the exclusion period. If you attempt to circumvent a self-exclusion, please consider this a signal to seek further support.

To activate self-exclusion, log in to your account and go to the Responsible Gaming section, or contact the tibaje support team directly at [email protected] with the subject line "Self-Exclusion Request". A support agent will process your request and confirm activation promptly.

6. Support & Resources

If you or someone you know is struggling with gambling-related issues, speaking to a professional can make a real difference. tibaje encourages players in Bangladesh to reach out for support without hesitation or embarrassment. Problem gambling is a recognised condition, and effective help is available.

While tibaje does not operate an external counselling service, our support team is trained to listen with empathy and to direct players to appropriate resources. If you contact us about a gambling concern, we will never dismiss you or rush the conversation.

Talking to Someone

Consider speaking to a trusted friend, family member, or medical professional about your gambling if you feel comfortable doing so. Sometimes, simply voicing concerns aloud to someone you trust is enough to create the accountability needed to make positive changes.

You can also reach the tibaje responsible gaming support team at any time by emailing [email protected]. Reference "Responsible Gaming" in your subject line and a member of our dedicated team will respond within one business day (Bangladesh Standard Time, UTC+6).

7. Safer Gambling Tips

The following practical guidelines can help you maintain a healthy relationship with gambling at tibaje. These are not restrictions — they are habits that experienced, balanced players already follow.

• Set a budget before you play. Decide in advance exactly how much you are prepared to spend during a session, and treat that amount as an entertainment expense — not an investment you expect to recover.
• Never chase losses. If you reach your session budget, stop playing. The impulse to keep going in order to win back losses is the single most common trigger for harmful gambling behaviour.
• Take regular breaks. Step away from the screen at regular intervals. Even a short break helps reset your mindset and prevents decisions driven by frustration or excitement rather than rational thought.
• Gambling is not a financial strategy. The house edge means that gambling is not a reliable way to generate income. Approach every session as entertainment, with the expectation that you may spend your budget without winning.
• Avoid gambling under emotional pressure. Stress, grief, loneliness, or financial anxiety can all heighten the risk of harmful gambling. If you are going through a difficult period, consider taking a break from gambling until you feel more settled.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life — not the primary one. Maintain hobbies, social connections, and other interests alongside any gambling activity.
• Keep your account credentials private. Never share your tibaje username or password. This protects your account from unauthorised use and ensures that your responsible gaming settings cannot be overridden by someone else.
• Monitor your spending regularly. Your tibaje account history provides a clear record of all deposits and withdrawals. Review it periodically to maintain an honest picture of your gambling spend.

8. Contact Our Support Team

tibaje's support team is available to assist with any responsible gaming concern — whether you want to activate a deposit limit, request a self-exclusion, ask about your account history, or simply talk through a concern. All responsible gaming requests are handled confidentially and with care.

Please use the contact details below. For all responsible gaming matters, email is the preferred channel as it creates a written record of your request and ensures it reaches the right team member.